This Privacy Policy explains how dk11com collects, uses, stores, and protects the personal information of players and visitors on the dk11com.app platform. We are committed to handling your data with full transparency and in accordance with our international gaming license obligations.
Six core principles that define how dk11com handles personal data for every Pakistani player on the platform.
Every connection to dk11com.app is protected by 256-bit SSL encryption. Your login credentials, payment details, and personal information are transmitted over secure channels at all times — on mobile and desktop alike.
Personal data collected during registration and KYC is stored in encrypted, access-controlled servers. Only authorised dk11com personnel and regulated third-party processors with a direct operational need may access your stored data.
dk11com does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used solely for operating your Account and fulfilling our regulatory obligations.
Pakistani players on dk11com have the right to access, correct, restrict, or request deletion of their personal data at any time. These requests can be submitted to our support team and will be handled within a reasonable timeframe.
dk11com only collects personal data that is strictly necessary for account operation, payment processing, KYC verification, and legal compliance. We do not collect data beyond what is required to provide you with a safe, functional platform experience.
Personal data is retained only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our licensing obligations. Once the retention period expires, data is securely deleted or anonymised.
Important Notice: By registering an Account on dk11com or continuing to use the dk11com.app platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this policy, please discontinue use of the platform and contact our support team to close your account.
dk11com is the operator of the online sportsbook and casino platform accessible at dk11com.app. References to "dk11com", "we", "us", or "our" in this Privacy Policy refer to the dk11com platform operator acting as the data controller in respect of your personal information.
dk11com operates under an international gaming license and serves players across Pakistan, offering cricket and PSL betting, live casino, slot games, Color Game, BetterLive Live, and localised payment services via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20.
As data controller, dk11com determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable data protection principles.
For any privacy-related enquiries, you may contact our dedicated support team at [email protected] (plain text — not a link).
dk11com collects the following categories of personal data from players and platform visitors. We only collect data that is necessary for the specific purposes described in this policy.
When you create an Account on dk11com, we collect: full name, date of birth, gender, email address, mobile phone number, residential address (city, province, postal code), preferred currency (PKR), and your chosen username and password (stored in hashed form only — we never store plain-text passwords).
To comply with our licensing obligations and to verify your age and identity, we may collect: a copy of your Pakistani CNIC (Computerised National Identity Card), passport, or other government-issued photo identification; proof of address documentation such as a utility bill or bank statement; and, where required, source-of-funds documentation.
We collect transactional data relating to deposits and withdrawals including: payment method identifiers (JazzCash mobile number, EasyPaisa account reference, bank account name and number for HBL/UBL/Meezan Bank), USDT TRC20 wallet addresses, deposit and withdrawal amounts in PKR, transaction timestamps, and transaction reference numbers. We do not store full bank account credentials or mobile wallet PINs.
We record all betting and gaming activity associated with your Account, including: bet history, bet amounts, odds, game sessions, winnings and losses, bonus claims and wagering progress, and any Cash Out actions taken.
We automatically collect certain technical data when you access dk11com.app, including: IP address, device type and model, operating system and version, browser type and version, screen resolution, referring URL, and session timestamps. This data helps us detect fraud, maintain platform security, and optimise the user experience for Pakistani players on mobile and desktop.
We retain records of all communications between you and the dk11com support team, including live chat transcripts, emails, and any feedback or complaints submitted through the platform. This data is used to resolve disputes, improve service quality, and maintain a record of commitments made to players.
dk11com collects personal data through the following means:
dk11com processes your personal data for the following specific purposes:
| Purpose | Data Used | Basis |
|---|---|---|
| Account registration and management | Registration data, device data | Contract performance |
| Age and identity verification (KYC) | KYC documents, registration data | Legal obligation |
| Processing deposits and withdrawals | Financial data, KYC data | Contract performance |
| Providing sportsbook and casino services | Gameplay data, account data | Contract performance |
| Fraud detection and prevention | Technical data, financial data, gameplay data | Legitimate interest |
| Responsible gaming monitoring | Gameplay data, account data | Legal obligation / legitimate interest |
| Customer support and dispute resolution | Communications data, account data | Contract performance |
| Regulatory compliance and reporting | KYC data, financial data | Legal obligation |
| Platform security and abuse prevention | Technical data, device data | Legitimate interest |
| Marketing and promotional communications | Registration data, gameplay data | Consent |
dk11com processes personal data under the following legal bases, depending on the nature of the processing activity:
dk11com does not sell, rent, or trade your personal data to any third party. We may share your data only in the following limited circumstances:
We share data with third-party service providers who process data on our behalf under strict data processing agreements. These include: KYC and identity verification providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay), fraud prevention technology providers, game content suppliers (such as Evolution, Pragmatic Play, PG Soft), and cloud infrastructure and security providers.
We may disclose personal data to our gaming license regulator, law enforcement agencies, financial intelligence units, or other competent authorities where we are legally required or permitted to do so — for example, in connection with anti-money laundering investigations, fraud inquiries, or court orders.
In the event of a merger, acquisition, restructuring, or sale of the dk11com business or assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any changes to the applicable privacy terms.
We may share aggregated, anonymised statistical data — for example, player demographics or betting trend reports — with analytics partners or industry bodies. Such data does not identify any individual player and is not considered personal data for the purposes of this policy.
All third-party service providers who receive dk11com player data are contractually required to process that data only for the specific purpose for which it was shared, and to implement security measures equivalent to our own standards.
dk11com operates under an international gaming license and may engage service providers located in jurisdictions outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than your country of residence.
Where such transfers occur, dk11com ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections described in this policy. These safeguards may include contractual clauses, data processing agreements, or the use of processors operating under recognised international data protection frameworks.
By using the dk11com platform, you acknowledge and consent to the international transfer of your personal data as described in this section.
dk11com retains personal data only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by our gaming license obligations and applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted, anonymised, or destroyed in accordance with our internal data disposal procedures.
As a dk11com player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected].
We will respond to all valid data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before acting on a request.
Please note that certain rights — particularly erasure and restriction — may be limited where dk11com is required by law or our gaming license to retain your data for a defined period. We will always explain any such limitation clearly when responding to your request.
dk11com uses cookies and similar tracking technologies on dk11com.app to ensure the platform functions correctly, to secure your session, and to analyse how players interact with the site. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use key features of the platform, including login and payment functions. Continued use of dk11com.app constitutes your consent to the use of cookies as described in this section.
The dk11com platform is strictly restricted to individuals aged 21 years and above. dk11com does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated Account.
If you are a parent or guardian and believe that a minor in your care has registered an Account or provided personal data on dk11com.app, please contact our support team immediately at [email protected]. We will investigate and act promptly.
Age verification is a mandatory step in our KYC process for all new players. Where age cannot be confirmed to our satisfaction, we will suspend Account access and withhold funds pending verification.
dk11com implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your Account secure — please use a strong, unique password and never share your login credentials with anyone.
dk11com integrates third-party game content from licensed suppliers including Evolution, Pragmatic Play, PG Soft, Ezugi, and Hacksaw Gaming, as well as payment services from JazzCash, EasyPaisa, and Pakistani banking partners. These third parties operate under their own privacy policies and data processing terms.
When you interact with a third-party game directly embedded in the dk11com platform, that game provider may collect limited technical data — such as session identifiers and gameplay events — through the game interface. This data is used by the game provider solely to power game functionality and is governed by their respective data protection practices.
dk11com is not responsible for the privacy practices of third-party game providers or payment processors beyond our contractual obligations with them. We encourage you to review the privacy terms of any third-party service you use.
dk11com reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. For significant changes that affect how we process your personal data, we will provide advance notice via a platform notification or email to your registered address, where reasonably practicable.
Your continued use of dk11com.app following the effective date of any update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this policy periodically to stay informed about how dk11com is protecting your information.
If you have any questions, concerns, or complaints about this Privacy Policy or about the way dk11com processes your personal data, please reach out to us through the following channels:
We will acknowledge your privacy complaint within 48 hours and aim to provide a substantive response within 14 business days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant supervisory authority in your jurisdiction or to the regulator overseeing our gaming license.
dk11com treats all privacy complaints seriously. Your trust is fundamental to the platform's operation, and we are committed to resolving any data-related concern promptly, fairly, and transparently.
Questions about how your data is used? Our support team is available 24/7 in Urdu and English. Or head straight to your Account to review your data and privacy settings.